Welcome to Avana House. By using our website, booking a stay, or joining any of our tours and services, you agree to the following terms and conditions. Please read them carefully before making a reservation.

1. Acceptance of Terms

By accessing our website or using our services, you confirm that you are at least 18 years old and legally able to enter into agreements.
All bookings made through Avana House are subject to these terms.

2. Services Offered

Avana House provides a range of services including:

• Accommodation (room bookings)
• Local tours and experiences
• Transportation services (airport transfer, private car, motorbike, etc.)
• Additional services (massage, local activities, and more)

All services are subject to availability and confirmation.

3. Booking & Payment

• Prices listed on our website or shared via communication channels may vary depending on season, availability, or special requests.
• Full or partial payment may be required to confirm your booking.
• We accept various payment methods (bank transfer, cash, or others as agreed).
• Guests are responsible for providing accurate booking and payment information.

4. Check-in & Stay Policy

• Standard check-in and check-out times will be provided upon booking confirmation.
• Early check-in or late check-out is subject to availability.
• Guests are expected to respect the property, other guests, and local regulations during their stay.

5. Tours & Experiences

• All tours are operated in small groups or private formats depending on the service.
• Pick-up time and itinerary will be confirmed in advance.
• Guests are responsible for being on time at the meeting point.
• Some activities may be affected by weather or local conditions, and adjustments may be made for safety reasons.

6. Transportation & Additional Services

• Transportation services (car, motorbike, Jeep, etc.) are arranged with local partners.
• Schedules and availability may vary depending on conditions.
• Guests should follow safety instructions provided by drivers or guides.

7. Modifications & Cancellations

• Any changes to bookings must be requested in advance and are subject to availability.
• Cancellation policies may vary depending on the service (room, tour, or transport).
• Refunds (if applicable) will follow the agreed cancellation terms at the time of booking.

8. Guest Responsibilities

• Provide accurate and complete information when booking.
• Ensure you are physically fit for selected activities (trekking, biking, etc.).
• Take care of personal belongings during your stay and tours.
• Respect local culture, environment, and community.

9. Liability

Avana House is not responsible for:

• Loss or damage of personal belongings
• Delays or changes caused by weather, traffic, or external factors
• Injuries or incidents during activities when safety instructions are not followed

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will be effective immediately upon posting on our website.